Initial Consultation
We begin with an initial consultation to better understand your inspiration and goals. This is typically done through a video call to ensure we have clear communication to best support your needs. The consultation usually takes 15-30 minutes to complete.
Design & Drafting
Next, we will create an initial design concept tailored to your vision. You’ll have a chance to review and request 1-2 round of revisions to ensure it’s aligned with your expectations. This phase typically takes 1-2 weeks, depending upon the complexity of the design.
Approval & Deposit
Once the final design is approved for production, you’ll receive a custom order form to sign, along with an invoice for a 20% deposit. This deposit secures your place in our production queue and is applied to the final cost of the piece. The initial deposit is non-refundable.
Fabrication
With approval and initial deposit received, work begins. Each piece is made by hand in our studio using high-quality materials, such as sterling silver, and time-honored techniques. Please allow 2–4 weeks for fabrication, depending upon the complexity of the design.
Finalization
Final payment is due upon completion. Once processed, your order is carefully packaged and shipped. We offer free domestic shipping on all custom orders. Final delivery usually occurs within 4–6 weeks from the start of the process. Complex designs may take longer.

