At Silver Earth Designs, we are committed to providing outstanding customer service while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences and billing and shipping information. Under no circumstances do we sell or rent this information to other businesses, and we strictly protect the confidentiality of this information. We respect your privacy, and our sincere promise to you is that we will always protect the trust you place in Silver Earth Designs. Our Privacy Policy is explained in more detail below.
Information Collection
For those individuals who visit our site but do not make a purchase, we may collect and store IP (“Internet Protocol”) addresses during the visit. No individualized information is collected, and the IP address is not traced to a particular individual. Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information but is used solely to provide generalized demographic data, such as what geographic areas our visitors are from and visitor browsing patterns. For those who make a purchase on SilverEarthDesigns.com, in order to fulfill the order, we collect your name, address, shipping information, e-mail address, telephone number, purchase data, and billing information. Please note, we DO NOT store vital financial data anywhere on our site or in any of our databases.
Use of Information
Silver Earth Designs will use the information referenced above to fulfill your order and provide services related to SilverEarthDesigns.com or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, web site evaluation, data analysis and, where applicable, data cleansing.
In addition to using the information referenced above to fulfill your purchase order, we also retain some of that information in our customer database. However, we DO NOT store vital billing information, such as credit card numbers, in our internet or in-house databases. We use that information to track your order, to respond to your inquiries and to make subsequent purchases you wish to make easier and faster. We also may use that information, from time to time, to contact you concerning our products, services, sales or special promotions of SilverEarthDesigns.com. We try to limit those contacts to ones that might be of interest to you.
On occasion, we send e-mails only to those SilverEarthDesigns.com customers who are interested in receiving information about our products and services. If you have previously received such e-mails, but no longer wish to, please follow the unsubscribe instruction included with our emails. Please be advised that since promotions may already be in process at the time of your request, it may take up to ten days before electronic contacts cease. As a result, you may receive mail or other solicitations from Silver Earth Designs for a brief period of time after you make your request.
Securing Your Information
Customer information such as name, address, shipping information, e-mail address, telephone number, purchase data and non-vital billing information is maintained in our Internet database and company customer database. However, we DO NOT store vital billing information, such as credit card numbers, in our internet or in-house databases. Access to customer information is limited to only the business owner, accountant and third party providers such as our web-site provider, shipping vendors, merchant services vendor and our gateway processor. Financial information is only shared with our merchant services vendor and gateway processor in order to complete your transaction.
We require all third parties who provide services to us and may have access to customer information to share our commitment to maintaining your privacy. As stated above, we do not under any circumstances sell or rent customer information to any outside company or organization nor do we permit any such organization to use customer information for its own business purposes.
We will only release specific information about you only if we are compelled to do so to comply with valid legal processes such as a search warrant, subpoena or court order. We use secure server technology to keep your personal information as secure as possible. Even though we do not collect any financial information directly on our website, we have chosen to secure our site with an encrypted SSL encryption which protects it from access by unauthorized third parties. Financial information, such as credit card numbers necessary for processing purchases, are collected on PayPal, Google Checkout or Amazon Payments’ secure SSL encrypted sites. For more information their Privacy Policies, please visit their respective websites.
We may change or enhance our policy to improve our service to you. You are welcome to refer to this policy each time you are considering making a purchase.