The custom order process begins with a design consultation where we visualize and draft a sketch of the desired piece. Once a design is approved, it generally takes four to six weeks for the piece to be completed and delivered to you. Notification of completion is sent to the customer along with an invoice prior to shipment.
Payment is due at the time of invoicing prior to shipment. All invoicing and payments for custom orders are processed through PayPal. Payments for Elements by SilverEarthDesigns is processed via the Etsy payment platform.
It is my desire that you are completely satisfied with your custom order. However, I do understand that from time-to-time customers change their mind regarding their purchases. Therefore, certain provisions are made for such occasions.
If you wish to return your purchase, please do so within 15 days of delivery date. Undamaged items postmarked and returned in this time frame, accompanied by original receipt and returned in original packaging, will be accepted.
You may return your purchase to the return address listed on your invoice. Please allow 7-10 business days from the time your return shipment is received for returns to be processed.
Should package arrive damaged, please contact me immediately. Please provide photo of packaging and damaged item prior to shipping item back to me so that an insurance claim may be filed. With the exception of items damaged in shipping, all return shipping costs are the responsibility of the customer.
Please use the shipping carrier most convenient to you and keep a copy of your tracking number for your records. In the event that your package is lost or damaged, you will need this number to make a claim with the shipping carrier. For your protection, it is recommended that you insure your return package, as Silver Earth Designs cannot be held responsible for items lost or damaged in a return shipment.
Please note that Silver Earth Designs reserves the right not to accept returns made outside the parameters of this policy. If you have any questions regarding these policies, please do not hesitate to contact me. I’d be happy to assist you.
Thank you. I truly appreciate your business.